Privacy Policy

West Hollywood Marketing Corporation dba West Hollywood Travel + Tourism Board and Visit West Hollywood (“Visit West Hollywood” “we,” “us” or “our”) is committed to respecting and protecting your privacy. We have prepared this privacy policy (“Privacy Policy”) to describe how we gather and use your information and our policies on protecting data on our website (the “Site”).

Your privacy is important to us so we encourage you to take the time to get to know our policies. If you do not agree to this Privacy Policy, please do not use the Site or give us any of your information.

COLLECTION OF INFORMATION

We know your information is sensitive and we make every effort to only gather as much information as needed to provide our services. We collect information in the following ways:

Information You Give Us.

Newsletter Registration: When you register for our newsletter, we may collect information from you such as your email address, phone number and name. We may also collect information about your personal taste so that we can better tailor our newsletters to you and your interests.
Booking a Hotel: If you book a hotel through the Site, we may collect information regarding your hotel room and amenities preferences.
Billing Information: If you book a hotel through our Site, we will collect your credit card information to complete the transaction. We do not store credit card information on our Site.
Other Information You May Provide Us: We value your feedback. We may also collect information from you when you call or email us, use our social media platforms, or otherwise communicate with us.

Information We Get From Your Use of Our Site.

Device Information: When you log onto our Site, we may automatically collect information from you. Most browsers will collect information automatically such as your computer type, operating system name and version and device manufacturer.
Log Information: We automatically collect log information such as the browser you use, the times you visit, the pages you view and your IP address. We use such information to fix server issues, ensure our Site is running properly and gather broad demographic information about our users, including how our users interact with our Site.
Cookies: We use cookies to help enhance your user experience by delivering you content that is specific to your preferences. A “cookie” is a small file that does not contain personally identifiable information and is saved onto your computer or mobile device. You can elect to delete or disable such cookies by changing your browser settings.
Web Analytics: Our Site uses a web analytics service. The service may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this Site, except text in fields for credit card information. The service does not collect personally identifiable information that you do not voluntarily enter into our Site. It does not track your browsing habits across other Sites or text inputted in password fields. We use web analytics to improve our Site, ensure that our Site is running properly and to make it more user-friendly.
Remarketing: We use remarketing on our Site. Through the use of cookies, remarketing allows advertisers to show advertisements to users who have previously visited the advertiser’s website as they browse the internet. If you visit our Site, third party vendors, such as Google, will show advertisements for our Site on the internet. If you would like to opt out of remarketing on Google, please visit www.google.com/policies/technologies/ads. If you would like to opt out of remarketing from other vendors, please visit www.networkadvertising.org/choices for more information.

Information We Collect From Other Sources.

We may collect information about you from third parties and/or our social media platforms. The information gathered from other sources is for the sole purpose of providing you with the best user experience.

USE OF INFORMATION

We may use the information you provide us for purposes such as:

Responding to your questions;
Sending you newsletters from us or our business affiliates;
Contacting you for feedback about our Site;
Sending you updates related to our company or information we think may be of interest to you;
Providing you customer service support;
Sending administrative information like information regarding our Site or changes to our terms, conditions or policies;
Measuring the effectiveness of certain content or features or performing other data analytics;
Running contests or promotions and processing entries and rewards; or
For any other purpose for which the information was collected.

SHARING OF INFORMATION

Your privacy is always respected when you work with us. We promise to never rent or sell your personal information. We do, however, work with trusted partners who perform vital functions as part of our operations. We may share information with others under any of the following circumstances:

With our trusted third party providers who perform services on our behalf but only to the extent such information is necessary to perform such services;
With our business affiliates, but only to the extent you have opted to receive information from them;
When interacting with us on third party social media websites, the information you choose to provide may be displayed publicly;
If we are required to do so by law, in connection with litigation, a crime, or to protect personal property, the public, or the Site;
In connection with a sale, merger or corporate change; and
With your prior consent.

PAYMENTS

We may collect your credit card and payment information if you book a hotel room through our Site. Visit West Hollywood does not store any credit card information on its servers. All credit card and payment information is sent directly to the hotel affiliate (the “Hotel Provider”) on a SSL certificate secured website. The Hotel Provider holds all responsibility for managing and storing your credit card information in accordance with its privacy policies.

NOTIFICATIONS AND COMMUNICATIONS FROM OUR SITE

When you register for our newsletter, you will receive an email notification confirming your registration. Thereafter, you will receive emails from us about topics we think may interest you. If you do not wish to receive these communications, please opt out in any email you receive from us by clicking unsubscribe at the bottom of the email. If you wish to delete your account on our Site, please send a written request to [email protected] and we will delete all information correlated with your account within a commercially reasonable time frame.

USE OF SERVICES BY MINORS

Our Site is not intended for use by individuals under the age of eighteen (18). If you are under the age of eighteen (18), please do not provide any information about yourself to us on our Site.

THIRD-PARTY RESOURCES

Occasionally, we may refer to other websites or products on our Site, but such referral does not imply an endorsement of any such site or product. We are not responsible for the privacy, information policies, quality or content of any third parties, including those that are referred to, linked to or used by our Site. Your interactions with third party websites are governed by the privacy policy of the company providing it.

SECURITY

We are committed to protecting your personal information through commercially reasonable means and industry standards. We use data encryption software on our website and our service providers are required to notify us in the event of a security breach on their websites. We also use firewalls on our systems to protect against viruses and unauthorized access. Unfortunately, no website can guarantee 100% security. If you have any reason to believe your interaction with us is no longer secure, please contact us immediately at [email protected].

YOUR CONSENT TO THIS PRIVACY POLICY

We strive to keep this Privacy Policy up to date and may make occasional changes. The date of the most recent update of this document is displayed at the bottom of this page. If we change our Privacy Policy, we will post those changes on this Site. Your continued use of this Site constitutes your agreement to this Privacy Policy and any updates.

CONTACTING US

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

West Hollywood Marketing Corporation
1017 N La Cienega Boulevard, Suite 400
West Hollywood, CA 90069

Email: [email protected]

Last updated: May 25, 2018